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Privacy Policy


Your personal information is our concern and we will protect it and will not disclose it to any person or entity other than those authorized by law. When you use our BLUEORANGE.TRAVEL website and the contents of our services, you will be confident that the information you entered will be securely kept for auditing purposes such as name - Contacts - Phone Number – Email, This information is stored and kept on computers securely and encrypted to fulfill our commitment towards you from hotel reservations and flights or to contact you in the event of any problem with any reservation made by you.  In addition, to manage your account on our site. If you register and receive special offers that we promote to our customers, you can clear them at any time without returning to us if you no longer wish to enjoy these services. We also maintain that your personal information is necessary for us to ensure that all providers of our services are required to know the details of the names associated with the booking process and also if you make a reservation on behalf of another person. In this case, you should have obtained consent to use the personal information under which you carried out the above-mentioned procedures. Your information will help us to improve our services through your continuous feedback with us after registering on the site and providing you with the latest news about our new services. All this will be done via e-mail or your registered phone number. Once you register on our website, this means you agreed to the terms and conditions, which include your personal information, your name, your e-mail, and your telephone number. Your information is shared with our staff, suppliers, employees and customer service team to allow you to make a confirmed booking for any of our services available on the site. And also with any parties involved in your credit card license policy such as the bank that issued you a credit card or any legal entity such as the security authorities and regulatory authorities in the country of departure or destination to comply with the law in that country and have the legal powers to see those Private data, however, such data will not be stored, sold, shared or leased as well as the information of the credit/ debit cards and the personal identification information to any third parties. In the context of undertaking and complying with specific privacy policy activities, we may send personal information to countries that do not have data protection laws or do not provide personal data protection. We will provide data to provide and fulfill all the services you have requested only because we are committed to agreements with third parties to provide these services to you and disclose your information only under the law required of us.  

Bearing responsibility
When you enter our website to hold a reservation for any service available from our services, you’re agreed to the privacy policy of visitors to our site. Thus, you are responsible for any information registered on our site and assume responsibility if it carries any error or deception or fraud. You will be liable to bear Legal liability before the judicial authorities on your own for information in the event that this information was in any harm to any person or employee or our partners, and thus disclaim our responsibility for any damage that may result from incorrect information and this shall be your responsibility alone before the law. 

Refund Policy

The refund policy for bookings made through our website is explained for each service. Each hotel has its own policy of refunding as shown for each room and hotel. Through your booking, you will have seen and approved the room policy you reserve whether it is completely refundable, partially refundable and is subject to a cancellation fine with a specific date for each room, or non-refundable; also booking for flight tickets, is it refundable, changeable and fines that are imposed on recovering or changing booking or non-refundable and non-changeable. You must check the policy of any reservation prior to making it until you make the reservation and fully provide you with the policy of that reservation before confirming it so that you absolutely approve the reservation policy that you are proceeding with.

Refund policy for Refundable Reservations
Any refund for any non-refundable reservation is absolutely out of question. Any amount that is deducted from your credit card or paid in cash to travel agencies will not be refunded if the reservation you made is non-refundable. You may not claim the value of the amount paid by your credit card so you are not entitled to it in cash, but the amount deducted from your credit card will be refunded by being returned to the same card only after tracking the reservation you made with the hotel the reservation made in, or refunding a flight ticket within a period of no less than ten days from the date of cancellation after deducting the amount of taxes and /or cancellation fees imposed by the hotel, the accommodation place or the flight company in the event of canceling a reservation and which is demonstrated through the reservation policy shown at the time of booking; whether it is a hotel booking or other services like renting a tourist car, transportation from the airport, full tourist program or any other services. Fees may apply to retrieve services. All such terms are demonstrated below any of our services when you carry out a reservation. You are not entitled to legally challenge this deduction or claim it since when you make the reservation you have seen and agreed to your reservation policy. When you pay for our products or our services on our website, you will be provided with the details that you are required to submit to our payment provider through a secure contact as we accept payment through the internet using credit, Visa, and Master cards. Deductions will be made in US dollars or any other currency available on our website. Any dispute or claim arising from or relevant to the above-mentioned, the website shall govern such disputes and it shall be interpreted pursuant to the Sudan laws. Sudan is our home country.

Cookies Policy
This technique is used to provide information that we modify on our site, which can be changed and we send it to your browser and store it on the system.  This policy allows us to identify people who search our site and browse our pages and advertisements to locate the most visited search stations on our site, to give you a better experience when you reuse our site. You do not have to use cookies; however, you have to read the information concerning browsing your device to determine how to set it to send an alert to you the moment you receive cookies, and then you can accept or reject them.  Our policy may be updated and/or sometimes changed to meet the requirements and standards. Customers are often encouraged to visit these sections for updates and we will notify users of these updates. These updates will be effective from the first day they are posted. We do not have any membership or subscription fees. The subscription on the website is free. Minors under the age of 18 are prohibited from registering as users of this site and are completely not allowed to deal with or use the site.