The refund policy for bookings made through our website is explained for each service. Each hotel has its own policy of refunding as shown for each room and hotel. Through your booking, you will have seen and approved the room policy you reserve whether it is completely refundable, partially refundable and is subject to a cancellation fine with a specific date for each room, or non-refundable; also booking for flight tickets, is it refundable, changeable and fines that are imposed on recovering or changing booking or non-refundable and non-changeable. You must check the policy of any reservation prior to making it until you make the reservation and fully provide you with the policy of that reservation before confirming it so that you absolutely approving the reservation policy that you are proceeding with.
Refund policy for Refundable Reservations
Any refund for any non-refundable reservation is absolutely out of question. Any amount that is deducted from your credit card or paid in cash to travel agencies will not be refunded if the reservation you made is non-refundable. You may not claim the value of the amount paid by your credit card so that you are not entitled to it in cash, but the amount deducted from your credit card will be refunded through being returned to the same card only after tracking the reservation you made with the hotel the reservation made in, or refunding a flight ticket within a period of no less than ten days from the date of cancellation after deducting the amount of taxes and /or cancellation fees imposed by the hotel , the accommodation place or the flight company in the event of cancelling a reservation and which is demonstrated through the reservation policy shown at the time of booking; whether it is a hotel booking or other services like renting a tourist car, transportation from the airport, full tourist program or any other services. Fees may apply to retrieve services. All such terms are demonstrated below any of our services when you carry out a reservation. You are not entitled to legally challenge this deduction or claim it since when you make the reservation you have seen and agreed to your reservation policy. When you pay for our products or our services on our website, you will be provided by the details that you are required to submit to our payment provider through a secure contact as we accept payment through the internet using credit, Visa and Master cards. Deductions will be made in US dollars or any other currency available on our website. Any dispute or claim arising from or relevant to the above-mentioned, the website shall govern such disputes and it shall be interpreted pursuant to the Sudan laws. Sudan is our home country.